Lauren Cooling

Lauren Cooling is a Customer Experience Journey Developer at NatWest Group, having transitioned from roles as a Customer Strategy Manager and Customer Journey Analyst at Tyl by NatWest. Lauren started as a Graduate Strategy Manager for Innovations at NatWest, following a Graduate Relationship Management position at Lombard. Previous experience includes a French Speaking Customer Service Specialist at Travelex and an English Language Teacher with the British Council. Lauren began a career in retail as a proactive assistant at Monsoon Accessorize. Lauren holds a BA Hons in Economics and French from the University of Leeds.