Rachael Thomas currently serves as the Head of Strategic Delivery for Behavioural Science & Applied Psychology at NatWest Group, where responsibilities have included leading vulnerable customer strategy and driving innovation in data strategy and transformation since July 2016. Rachael also contributes as a Board Member for West Lothian Women’s Aid since September 2019. Prior experience includes a role as a Customer Strategy Consultant and Management Consultancy Analyst at Accenture, where Rachael developed expertise in project management, strategic decision-making, business analysis, and stakeholder management. Educational qualifications include a Bachelor of Laws (LLB) from the University of Bristol and attendance at Nottingham High School for Girls.
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