Sue McIntosh

Sue McIntosh has extensive experience in transformation and customer service management within the banking sector. Since January 2019, Sue has been serving as Transformation Manager for Customer Service & Operations at NatWest Group. Prior to this role, Sue worked at Royal Bank of Scotland Business from April 2007 to January 2019, holding various positions including Transformation Manager for Corporate & Commercial Customer Service, Service Improvement & Implementation Manager (Digital), and Centre Manager for multiple teams. Sue's leadership capabilities are exemplified by managing a Centre of 110 FTE, providing operational support to customers for Bacs and Bankline. Sue's educational background includes attendance at Dunfermline High School.