Vanita T.

Vanita T. is an experienced professional in service experience strategy, currently serving as the Head of Service Experience Strategy for Commercial & Institutional at NatWest Group since July 2025, while also contributing to the Digital Advisory Board at RSPCA since April 2022. Prior to this, Vanita held several significant roles, including Product, Service, and Experience Change Leader at Avanade, where a focus on Lean and Agile methodologies elevated value realisation across various sectors. As Director of Experience Transformation at Rufus Leonard, innovative digital transformation strategies were designed and executed, enhancing operational efficiency and client value. With a strong educational background including an MA and MSc from Brunel University London and degrees from Cardiff University, Vanita's expertise spans user experience, service design, and digital community building, with a proven track record of cultivating business success through strategic partnerships and innovative solutions across multiple industries.