Arnaud Perray

Arnaud Perray is a seasoned professional with extensive experience in customer experience and support management. Currently serving as Manager of Change & Support at NAVAL GROUP since August 2023, Arnaud previously held leadership roles in customer experience at Favily and Lovebox, where responsibilities included user interviews, product discovery, and customer service team development. A strong background in customer care is demonstrated through experience at PapaGère and Withings, focusing on omnichannel support and performance management. Arnaud's earlier career includes roles in sales and after-sales support at Renault and retail management at Tausche Tokyo. Arnaud holds multiple advanced degrees, including an MBA from Rennes School of Management and a Master of Arts in International Business from Waseda University.