Lisa Davis is an experienced professional with a solid background in management and performance optimization within the travel and airline industries. At Navan since April 2022, Davis serves as Manager of Travel Experience, focusing on reviewing agent performance metrics, monitoring service level agreements, collaborating with cross-functional teams to enhance agent performance, and leading change initiatives. Prior experience includes a role as Supervisor at American Airlines, where recruitment, training, and key performance indicators were managed for 60 representatives, alongside a tenure as Quality Assurance Manager and Office Administrator across various organizations. Davis holds a Bachelor's degree in Business from the University of New Orleans.
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