Jordan Smith

Jordan Smith has extensive work experience in the field of DevOps and technical support. Jordan is currently employed as a Principal DevOps Engineer at Navitaire, an Amadeus company. Prior to this, they worked at GOLDPoint Systems as a DevOps Team Lead and DevOps Engineer. In their role as a DevOps Team Lead, Jordan led a team of Site Reliability Engineers and implemented agile methodologies to manage critical work. Jordan also provided technical escalation support to the team. Before joining GOLDPoint Systems, Jordan worked at ManagerPlus Solutions as a Technical Lead, where they provided expert-level technical support and mentored support staff. Jordan successfully reduced the active case count of their team by more than 50%. Jordan's career started at Ivanti as a Technical Support Engineer, where they resolved complex technical issues and was recognized for their excellent technical documentation. Jordan also led the team in resolving the highest number of cases during specific quarters.

Jordan Smith obtained a Bachelor of Science degree in Information Technology from Utah Valley University in 2013.