NC Department of Health and Human Services
Eric M. Townsend is a seasoned professional with extensive experience in technical writing and business analysis. Currently serving as a Senior Business Analyst/Technical Writer for the NC Department of Health and Human Services since March 2020, Eric is responsible for writing and editing documents for the Medicaid Enterprise System Program. Previous roles include Technical Writer for the City of Raleigh Municipal Government, Senior Technical Writer for the North Carolina Department of Information Technology, and various positions within the NC Department of Health and Human Services, focusing on Medicaid-related documentation and policy development. With a background in marketing communications and technical writing for companies such as IBM and Paragon Application Systems, Eric M. Townsend holds a BS in Communications Media/Media Advertising from Appalachian State University.