NDIS Quality and Safeguards Commission
Natalia Isaacs is an experienced professional currently serving as Assistant Director of Complaints Incident Policy and Performance at the NDIS Quality and Safeguards Commission, where responsibilities include responding to ministerial escalations, developing procedures and training for complaint teams, and supporting continuous improvement strategies. Prior roles include Assistant Director of Complaints, where oversight of complaint handling teams nationwide and staff mentoring were key duties. Natalia also holds the position of Joey Scout Leader at Scouts Australia and serves as Director at Leaders in Technology, focusing on mentoring IT managers. Previous experience includes roles at Medibank, Chandler Macleod Group, Surefire Systems, IT Success Recruitment Services, and Medicare Australia, highlighting a strong background in complaint management, customer service, and staff training. Educational background includes studies at Open Universities Australia.
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NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (NDIS Commission) works with NDIS participants, NDIS providers and the community to uphold the rights of people with disability and build the capacity of providers to deliver safe and quality services and supports. The NDIS Commission will operate a new, nationally consistent system to safeguard the rights of NDIS participants, and will achieve this by working with people with disability, providers and the community. The NDIS Commission is responsible for: •registration and regulation of NDIS providers, including through the new NDIS Practice Standards and an NDIS Code of Conduct •compliance monitoring, investigation and enforcement action •responding to concerns, complaints and reportable incidents, including abuse and neglect of a person with disability •national oversight of behaviour support, including monitoring the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices •leading the work with states and territories to design and implement nationally consistent NDIS worker screening •facilitating information sharing arrangements with the National Disability Insurance Agency (NDIA), State and Territory and other Commonwealth regulatory bodies. The NDIS Commission commenced operations in New South Wales and South Australia on 1 July 2018 and commenced in all states and territories (except Western Australia) on 1 July 2019. It will be operational in all states and territories from 1 July 2020.