Natalia Isaacs

Natalia Isaacs is an experienced professional currently serving as Assistant Director of Complaints Incident Policy and Performance at the NDIS Quality and Safeguards Commission, where responsibilities include responding to ministerial escalations, developing procedures and training for complaint teams, and supporting continuous improvement strategies. Prior roles include Assistant Director of Complaints, where oversight of complaint handling teams nationwide and staff mentoring were key duties. Natalia also holds the position of Joey Scout Leader at Scouts Australia and serves as Director at Leaders in Technology, focusing on mentoring IT managers. Previous experience includes roles at Medibank, Chandler Macleod Group, Surefire Systems, IT Success Recruitment Services, and Medicare Australia, highlighting a strong background in complaint management, customer service, and staff training. Educational background includes studies at Open Universities Australia.