Lashema Allen-Muhammad

Lashema Allen-Muhammad is an experienced IT professional currently serving as a Help Desk Analyst at Neal, Gerber & Eisenberg LLP since May 2022, where responsibilities include logging support calls, providing technical support for hardware and software, and training users on specialized software products. Prior to this role, Lashema worked as a Desktop Support Analyst at OTS Global Inc, delivering desktop support for the US Railroad Retirement Board, and as a Technology Customer Support Specialist at City Colleges of Chicago, focusing on PeopleSoft systems and desktop software. Additional experience includes roles at Smart Technology Services and Walgreens IT Center, providing Level 1 support and troubleshooting for various clients. Lashema holds an Associate of Arts degree in Business Administration and Management from City Colleges of Chicago-Harold Washington College.