Alex Arevalo

Alex Arevalo has over a decade of experience in operations management and team leadership in the customer service and telecommunications sectors. Currently serving as Operations Manager at NEARSOL since June 2013, Alex has previously held roles such as Assistant Client Manager and Operations Supervisor, overseeing the development of supervisors and managing scheduling. Prior experience includes positions at Capgemini as a Team Lead and QA Analyst, and work at Acs and Transactel where Alex was responsible for planning and managing shift operations. Throughout these roles, Alex has demonstrated expertise in agent scheduling and workforce management.