Sarah Moketla

Sarah Moketla is an experienced professional in incident and problem management, currently serving as a Problem Manager and Incident Coordinator at Nedbank since March 2019. Prior to this role, Sarah worked at Gijima from April 2014 to March 2019 as a Service Coordinator, where responsibilities included validating client and incident details, managing incident assignments, and ensuring timely resolutions within service level agreements. Sarah started their career as a Service Desk Agent at EOH from May 2013 to May 2014. Educational qualifications include a Certification in Project Management from the University of South Africa, ITIL certification from Prometric, and an ND in Information Technology from Tshwane University of Technology.