Reginald Smart

Reginald Smart has a strong background in technical support and information systems. Reginald currently works as a Technical Support Representative and Information Systems at Neighborhood Health Plan of Rhode Island since March 2021. Prior to that, they worked at PANalytical for almost 18 years, holding roles as an IT Support Specialist and a Desktop Support Specialist. Reginald started at PANalytical in April 2003 and remained there until December 2020. From 1998 to 2002, Reginald worked as a Desktop Support Technician at Stop & Shop.

Reginald Smart obtained their Associate's degree in Computer Science Information Technology from Quincy College, where they studied from 1998 to 2002. Prior to that, they earned a Certificate in Computer Technology with a focus on Information Technology from the Lowell Institute School, where they studied from 1993 to 1996.

In addition to their formal education, Reginald has also obtained several certifications. In 2008, they received a certification in Network Configuration and Troubleshooting from learningtree.com. In 2009, they acquired a certification in Windows Server 2008 Administration, also from learningtree.com. In 2012, they completed a course called Developing Collaborative Skills from the American Management Association. In 2016, they earned a certification in Windows 10: Configuration and support from learningtree.com. In 2018, they obtained the IT Information Library Foundations Certification (ITIL) Foundations, which was a LinkedIn Learning course certificate. In 2021, they received the Microsoft Azure Fundamentals certification and the IT Service Desk Careers and Certifications: First Steps certificate, both from LinkedIn.