Fredericka C.

IT Service Management Analyst

Fredericka C. is an experienced Implementation Specialist at Nelnet, responsible for leading the implementation of FACTS products and facilitating communication between clients and internal teams. Previous roles include IT and Application Support at Stride, Inc., where troubleshooting and technical inquiries were addressed, and Vehicle Condition Assessor and Assistant Buyer at CarMax, focusing on vehicle appraisals and auction coordination. Fredericka has also served as a Business Analyst I at BlueCross BlueShield of South Carolina, managing employee onboarding and training, and as a Student Information System Administrator at PowerSchool, overseeing a system for over 100 schools. Educational qualifications include a Doctor of Philosophy in Information Technology and a Master of Science in Information Technology (Cyber Security) from Capella University, along with a Bachelor of Arts in Criminal Justice/Law Enforcement Administration from Claflin University.

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