Natalie Charles is a highly skilled customer service professional with extensive experience across various industries, including education, legal, and hospitality. Currently serving as a Customer Service Advisor at Nelnet since November 2021, Natalie consistently resolves over 100 customer calls daily with a 90% satisfaction rate. Previous roles include Concierge at Sonnet Hill Senior Living, Social Media Manager at Party Dash, and Legal Assistant at Wolfson Law Firm, demonstrating a strong ability to manage inquiries and provide tailored solutions. Educational qualifications include a Bachelor’s Degree in Film, Television, and Digital Production and an Associate of Science in Film Production Technology from Miami Dade College.
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