Shelley Hartman

Shelley Hartman is an experienced professional specializing in online help and communications, currently serving as an Online Help & Communications Specialist II at Nelnet since June 2021, where responsibilities include maintaining instructional content and editing various multimedia materials. Prior to this role, Shelley held positions at Nelnet as an Online Help & Communications Specialist I and as a FACTS SIS K-12 Account Manager I, providing customer support and account management for over 70 schools. Shelley's previous experience encompasses student engagement and programming coordination at the University of Iowa and Peru State College, where advisory roles included leading student organizations and managing campus activities. Additionally, Shelley has worked in patron services and fundraising for the Waterloo-Cedar Falls Symphony and contributed to multiple arts organizations, showcasing a strong foundation in customer service and community outreach. Educational accomplishments include a Master’s degree in Post-Secondary Education: Student Affairs from the University of Northern Iowa and a Bachelor’s degree in Music Business from Wartburg College.