Miguel Angel Alvarez Rivera

Miguel Angel Alvarez Rivera is an experienced professional in data analysis and customer service, currently serving as a Collections Business Analyst at Nelo since October 2021, focusing on improving collections processes and developing strategies. Prior experience includes a role as a UX Customer Success Agent at Canasta Rosa for a brief period in 2021 and as a Customer Service Analyst at SinDelantal.mx from July 2019 to December 2020, where responsibilities included personalized user support and issue resolution. At American Express from August 2017 to June 2019, Miguel provided technical support to affiliated establishments, conducted training, and engaged in operational reporting and analysis to enhance service quality. Earlier experience includes working as a Collections Manager at RECREMEX, handling debt recovery through direct negotiations with clients.