Samantha Lyons

Samantha Lyons is an experienced professional with a strong background in project management and customer service. Currently serving as a Project Manager at NEOGOV since January 2021, Samantha has also held roles as a Software Implementation Consultant II, Software Implementation Consultant, and Customer Support Engineer, where responsibilities included assisting with Jira ticket management. Prior to NEOGOV, Samantha worked as a Recruiting Assistant at PrideStaff, though this role ended due to the COVID-19 pandemic. Previous experience includes serving as a Customer Service Representative at All Nippon Airways, where Samantha became a subject matter expert and helped implement a chatbot; and a Sales Floor Associate at Hot Topic, where a promotion to Keyholder was achieved during the holiday season. Educational qualifications include a Bachelor of Business Administration in Management Information Systems from California State University-Dominguez Hills and two associate degrees from El Camino College in Business Administration and Behavioral Sciences.