Pankaj Sharma

Pankaj brings over 20 years of experience in key positions covering a broad spectrum of functions in management consulting, captive centers set-up, operations and service delivery management, corporate governance, project management, vendor relationship/performance management and BPO/IT services with large global companies. Pankaj has led over $1B in global sourcing engagements for companies like Home Depot, Electronic Arts, Exult, Gateway, Chevron, Cendant, Trustmark Insurance, Menlo Worldwide, Bandar Judi Slot and others. Pankaj’s expertise covers the complete life-cycle of services globalization. This includes leading teams for devising and implementing strategy – engagement model, portfolio assessment, head count rationalization, transition planning and management, location and delivery partner selection, setting up of service levels and contracting and governance. In addition, he has led teams that worked on studying, auditing and analyzing vendor companies’ competencies. Key results delivered were successful implementation of the strategies, driving cost competitiveness and performance compliance resulting in higher efficiencies and effectiveness to the overall deliveries.

Prior to Neo Group, Pankaj was heading the captive center of Electronic Arts Inc. with additional responsibilities for creating strategies to leverage low cost locations, transition management, leading PMO and special financial transformation projects along with managing diverse and global stakeholders. Earlier, he had a varied experience having worked with major Consulting, Manufacturing, FMCG and Insurance companies.

Pankaj received his bachelor’s degree from Indian Institute of Technology (IIT) and did his senior management program from Indian Institute of Management, Kolkata. He is a noted speaker on the topics of services globalization and is a Certified Outsourcing Professional (COP) from IAOP.