Neople
Lydia Kronawetter serves as the Chief of Staff at FeedbackFruits since January 2023, focusing on process leadership, project management, internal communication, and strategic initiatives. Previously, Lydia held various roles at Microsoft, including Head of Business Operations and Industry Executive for Education, leading K-12 teams to enhance educational outcomes through technology. Prior experience includes key positions at Isobar as Client Experience Director and Client Partner, where Lydia managed client relationships and digital solutions. Lydia's career began at Shuttlerock as an Implementation Specialist and Customer Success Manager, contributing to adtech solutions, and included a role as Content Administrator at Harcourts Real Estate. Lydia holds a Bachelor's degree in Art History and Theory, and Anthropology from the University of Canterbury.
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Neople
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Neople provides AI virtual employees. A Neople works in whatever platform you use, functioning just like a real employee trained on your company's information. With Neople, your support team can answer incoming tickets with lightning speed, maintaining your unique tone of voice, learning with every interaction. The biggest, most important, is our Neople. We have done everything in our power to build as close to an actual colleague as possible. They don’t use API keys, they get user accounts. You don’t interact with them through yet another tool, they are just there in Slack, Teams, WhatsApp, Zendesk, Trengo, just like all other colleagues. This disruption, allows all our customers, no matter their age or technical proficiency, to interact with these amazing new technologies, thereby amplifying their productivity, reducing repetitiveness, and elevating their joy. We don’t have a SaaS product with a monthly subscription fee, we employ Neople, and they get a salary. We don’t ask you to use yet another tool, we make sure your Neople works where you work. And we didn’t just give our product a name, each and every customer gets their own, personalised, named, Neople. Just like you would with physical colleagues.