Shannon Gray is a seasoned professional in customer success and operations, currently serving as a Sr. Customer Success Representative at Neptune Flood Insurance since February 2021. Prior experience includes multiple roles at The Walt Disney Company, including Operations Coordinator and Attractions Cast Member, as well as participation in various college programs. Additional experience spans sales positions at J.Crew and Madewell, a role as a Substitute Teacher at Rockland Public Schools, and a waitress position at Sacred Heart University. Shannon holds a Bachelor of Arts in Sociology from Sacred Heart University and a Master of Business Administration from Southern New Hampshire University.