Eric Craig

Eric Craig is a seasoned operations and customer service leader with extensive experience in member services, retention, and engineering management. Currently serving as Senior Manager at Nerdy, Eric has previously held significant roles at Kinetic Vision and Wayfair, where achievements included leading escalation teams, implementing automation to reduce workloads, and launching successful collections efforts that resulted in impressive ROI. Eric's background also includes a long tenure at Citi, where leadership encompassed managing contact center operations, overseeing multiple lines of business, and driving process improvements using Lean methodologies. With a Bachelor's degree in Bible/Biblical Studies and Leadership and Ministry, Eric has demonstrated a commitment to talent development and operational excellence throughout a diverse career.