Aicha Zerhouni is a Master Data Analyst in Supply Chain at Nestlé Nespresso SA, a position held since August 2013. Aicha has a diverse background in operational training, customer service, and quality analysis. As the CRC Operational Training Lead, Aicha excels in developing and delivering engaging training programs for customer service representatives, focusing on enhancing customer satisfaction. Previous roles include Operational Trainer, Sales & Promotion Analyst, Quality Analyst, and Coffee Specialist, where Aicha developed expertise in training, promotion management, and customer interactions. Earlier in career, Aicha served as a professor of Francophone literature at Université des lettres d'Oran and as a customer advisor at BNP Paribas. Aicha holds a Doctorate in Francophone literature from Université Lumière Lyon 2.
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