Brian Alter is an experienced professional with a strong background in customer experience and operations management. Currently serving as the Director of the Customer Relationship Center at Nestlé Nespresso SA since March 2014, Brian oversees B2C operations, workforce management, analytics, and remote agent program management. Previous roles include Senior Manager of Omni Workforce Planning and Reporting and Global Program Manager at Nestlé Nespresso, where focus was on enhancing profitability and employee engagement through analytical leadership. Brian also held the position of Senior Manager of Workforce Planning at Tiffany & Co. and gained early experience as Customer Support Manager at Pattern Systems International. Brian holds a CX Performance Leader Certification from COPC and a Sustainability Studies Certification from NYU Stern School of Business.
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