Mike T.

Workforce & Business Intelligence Specialist

Mike T. currently serves as a Workforce & Business Intelligence Specialist at Nestlé Nespresso SA, focusing on scheduling, workforce planning, shift optimization, forecasting, reporting transformation from Excel to Power BI, chatbot design and maintenance, and technology enablement since June 2023. Prior experience includes roles as a Workforce Management Analyst and Tenured Agent at Teleperformance, and as an Agent at Piraeus Direct Solutions and North Bakery Ithaca. Early career experiences include military service with the Hellenic Army in supply chain and logistics, and positions as an Enumerator with the Ministry of Economy and Finance and in sales at Inditex. Mike T. holds a Bachelor of Engineering in Energy Mechanical Engineering from the University of West Attica and is pursuing a Master of Science in Oil and Gas Processing Systems at the same institution, expected to be completed in February 2027.

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