Monica Stratulat

Monica Stratulat, PMP, has extensive experience in customer care and services management, currently serving as the Customer Care & Services Manager and Head of Retail at Nestlé Nespresso SA since March 2015. In this role, Monica Stratulat has successfully initiated and expanded the retail network in Romania through opportunity identification, business case development, and overseeing various operational aspects, ensuring high customer experience through the adaptation of global standards. Prior to this, Monica Stratulat worked as the Center General Manager at Regus, focusing on profitability and exceptional customer service, and as a Senior Sales Manager at JW Marriott Bucharest Grand Hotel, where responsibilities included negotiating high-profile events and leading a sales team. Monica Stratulat's career began at JW Marriott Bucharest Grand Hotel as an Event Manager, managing events and ensuring client satisfaction.