Bianca Lima has a diverse background in customer service and supply chain management. At Mercado Livre, from November 2021 to January 2023, Bianca was responsible for administrative routines, backoffice tasks, and project participation within the customer service squad. Currently, as a Customer Solutions professional at Nestlé since September 2023, Bianca handles incidents, conducts analytical activities related to indemnification processes, and supports daily team operations utilizing SAP. Previous experience includes roles in competitive intelligence, where responsibilities involved tracking order processes and analytics, as well as an internship at the Superior Tribunal de Justiça, focusing on judicial record management. Bianca's educational background includes a Bachelor's degree in Business Administration from Pontifícia Universidade Católica de São Paulo, along with technical qualifications in administration and graphic project editing.
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