Douglas Marques is a Senior Global Lead with extensive experience in IT Service Management and operations. They led multi-disciplinary projects and managed teams across various regions during their tenure at Nestlé, where they cultivated strong compliance and process improvement in IT operations. With a Bachelor's degree in Computer Science and an MBA, Douglas has developed robust analytical and leadership skills, driving results in service management and business analytics. They remain passionate about leveraging new technologies to enhance organizational effectiveness and meet strategic goals.
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