Susmita Chatterjee

Susmita Chatterjee possesses extensive experience in supply chain management and customer service, currently serving in a supply chain role at Nestlé since June 2020. Prior experience includes a position as General Manager at Packaging Material Direct Inc from August 2016 to June 2020, where responsibilities encompassed boosting sales revenue, enhancing supply chain efficiencies, and overseeing customer service departments. Notable accomplishments include implementing a cloud-based tool that improved customer interactions, collaborating with cross-functional teams for better revenue predictions, and developing team hiring and training protocols. Susmita also led a team at First Advantage India, managing pre-employment verification operations, and previously held a customer care executive role at Wipro Bpo Solutions Limited, focusing on customer relations for Dell products. Susmita Chatterjee holds a Master’s degree in Mass Communication from Patna University.