Bharat Gurnani

Bharat Gurnani has a diverse work experience spanning across several companies.

Bharat'smost recent role was as the Head of Customer Service and Internal Auditor at Netafim Agricultural Financing Agency Pvt Ltd, where they were a member of the NAFA Management Committee. Bharat focused on customer centricity and developed complex dashboards and reporting tools to ensure customer compliance and timely resolution of issues. Bharat also strategized and trained customer service representatives to improve resolution approaches and continuously improve processes. Gurnani emphasized customer satisfaction and brand image through CSAT and NPS scores. Additionally, they developed an audit framework for risk management and regulatory compliance, and conducted internal audits for all functions.

Prior to their current role, Gurnani served as the Manager of Marketing and Administration at Tiara Earth Resources Pvt Ltd, where they were responsible for introducing and marketing new technologies. Bharat conducted brand awareness programs, developed pricing strategies, and implemented marketing initiatives.

Gurnani also had an extensive tenure at Telenor, where they held various positions including Senior Manager of Marketing, Marketing Manager, and Deputy Manager of Sales and Distribution. In these roles, they focused on revenue enhancement and data analysis, monitored usage and revenue, and implemented campaigns tailored to customer needs. Bharat was also responsible for managing the revenue portfolio of Data, SMS, and VAS for Maharashtra and Goa circle.

Additionally, Gurnani worked as a Senior MIS Executive at Vodafone Essar Cellular Ltd, Pune, where they maintained management information systems and handled stocks for multiple stores across Maharashtra and Goa.

Earlier in their career, Gurnani held the position of MIS Team Leader at Wipro LTD, where they were responsible for service delivery for US Credit Card Operations and led a team of 15 MIS Executives.

Overall, Gurnani's work experience demonstrates their expertise in customer service, internal auditing, marketing, data analysis, and sales and distribution.

From 1999 to 2000, Bharat Gurnani attended Gujarat University, where they pursued a Bachelor of Commerce (BCom) degree. No specific field of study is mentioned for this period.