Gilles Renaud is a seasoned technical support professional with extensive experience in managing teams and operations within the telecommunications industry. Currently serving as a Technical Support Manager at NetApp since October 2021, Gilles previously held various roles at Verizon from June 2000 to October 2021, including Sr Manager Technical Support Tier 2, where responsibilities included direct management of up to 22 engineers and oversight of critical operational areas such as Incident Management and Problem Management for a large network of managed devices and customers. Gilles has also held positions as Team Leader and Network Engineer across different tiers, developing a strong foundation in technical support and network operations. Gilles earned a Master's degree in Law from University Jules Verne, France, between 1992 and 1996.
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