Ross Ackerman serves as the Senior Director of Customer Experience Analytics & Enablement at NetApp, where a focus on delivering superior customer experiences through data, predictive analytics, AI, GenAI, and automation is emphasized. With a track record of founding the predictive analytics AI data science team and evolving Active IQ into an AI-driven platform, Ross has led multiple teams in enhancing customer support and technical services. Prior experience includes roles at GlassHouse Technologies and Alphanumeric Systems, among others, showcasing a deep expertise in technical support and data storage. Educational credentials encompass a Bachelor of Science in Information Systems Management from UNH and several executive certificates in Business Analytics and Artificial Intelligence from prestigious institutions. Additionally, Ross is a coach at North Durham CrossFit, certified as a CF-OL1 Trainer.
This person is not in any teams
This person is not in any offices