Srivatsan Vaiyakarnam

Srivatsan Vaiyakarnam is an accomplished leader with extensive experience in customer success and support management. Currently serving as SVP & Chief Customer Success Officer at NetApp since May 2022, Srivatsan focuses on enhancing post-sales experiences and fostering customer relationships. Previously, as a Customer Success Advisory Board Member for TSIA from December 2019 to March 2022, Srivatsan contributed to the development of programs and research shaping customer success practices. Prior experience at Informatica spanned over two decades, culminating in roles such as Senior Vice President, Global Customer Support & Success, and Vice President & Managing Director of Informatica India, where Srivatsan championed service excellence and customer engagement strategies. Srivatsan's career began in software engineering with Synergy-Login and Cognizant Technology Solutions, supported by a Master's degree in Computer Science and a Bachelor's degree in Physics from the University of Madras. Additional education includes a technical management program at Wharton Executive Education.