Jennifer Balsom

Jennifer Balsom is an experienced professional in training and development, currently serving as the Director of Training and Development at NetCom Learning since August 2014. In this role, Jennifer has designed and implemented a leadership development program that increased internal promotions by 20% and spearheaded the adoption of an AI-driven Learning Management System, enhancing training delivery efficiency by 30%. Previously, Jennifer served as a Senior Training Manager specializing in Microsoft Security, Cloud Security, AWS Security, CISCO, Cybersecurity, CompTIA, EC-Council, and ISC2. Jennifer also worked as a Content Specialist in a freelance capacity from March 2013 to July 2014. Academic qualifications include a Master's degree in Computer and Information Sciences and Support Services from the New York Institute of Technology and a Bachelor's degree in Mass Communication/Media Studies from The Graduate Center, City University of New York.