Ritika Thakur holds a B.Tech degree in Computer Science from Acropolis Institutions, completed in 2021. Ritika began a professional career as a Customer Success Associate at Supersourcing from January 2022 to September 2022, where responsibilities included building standard operating procedures related to customer engagement and retention and understanding client requirements. Following this role, Ritika served as a Customer Success Intern at Supersourcing and gained further experience as a Customer Success Associate at Zoho from May 2024 to September 2024, focusing on client communication and identifying upsell opportunities. Currently employed as an Assistant Manager in Customer Onboarding at Netcore Cloud since February 2025, Ritika continues to enhance expertise in customer relations and account management.
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