Jake Houston is currently a QA Test Lead for External Development at Netflix, where they manage workflows for a diverse range of game projects and lead a team of testers. Prior to this, Jake served as a QA Manager at Zwift, overseeing cross-functional teams and advancing QA practices. With experience as a Software QA Tester at Treyarch, Jake contributed to the shipping of Call of Duty: Black Ops 3. Their career began in customer service at Best Buy, where they developed foundational skills in consultations and sales.
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