Zach B.

Zach B. serves as the Director of Owner Services at NetJets, where responsibilities include implementing Salesforce Service Cloud, managing change management activities, and improving processes through collaboration with business partners. Previously, Zach B. held various roles at NetJets, including Program Manager and Team Manager, overseeing teams to ensure exceptional service for over 2,500 Marquis Owners. Prior experience includes a position at Swagelok in a Leadership Development Program, where Zach B. managed supplier relationships and enhanced customer service processes, and a Leadership Operations Internship at Amazon.com, focusing on outbound efficiency. Education credentials include a Bachelor of Science in Business Administration with a focus on Operations Management and Logistics from Fisher College of Business and The Ohio State University.