Maribel Silva Hidalgo

Maribel Silva Hidalgo is an experienced professional in partner development and customer satisfaction, currently serving as the Manager of Partner Development - Training at NetPay since December 2017, where responsibilities include institutional communication with the commercial network and training for that network. Previously, Maribel held the position of Director of Customer Satisfaction, focusing on customer service strategies. From November 2010 to December 2017, Maribel worked at Total Credit as Gerente Alineación Estratégica, overseeing productivity indicators and implementing strategies for commercial activity improvement, as well as identifying best practices across various branches. Additionally, Maribel served as Gerente de Procesos y Normatividad, where process mapping and business rule documentation were key duties. Maribel obtained a Master of Business Administration with a focus on marketing from Universidad Tecmilenio and a Bachelor's degree in Business Administration from UTEL Universidad.