John-Mark Gumayagay

John-Mark Gumayagay is an experienced professional currently serving as a Service Desk Analyst 1 at Netrix since July 2022, where responsibilities include maintaining high customer service standards, ensuring timely resolution of support incidents, and managing IT service tickets. Prior to this role, John-Mark worked at Digestive Care Consultants from October 2015 to July 2022, focusing on medical records management and ensuring HIPAA compliance. Additional experience includes roles as a Medical Assistant at Antelope Valley Community Clinic and a Medical Records Technician at Antelope Valley Care Center. John-Mark holds a degree in Cybersecurity from California State University, Long Beach, and has also studied Registered Nursing at Antelope Valley College.