Erik Ankrom is the Director of AI Operations at Netsmart, where they currently lead enterprise AI transformation initiatives focused on strategic implementation, governance, and security. With over 18 years of experience in technology operations, they have a proven track record in client success, escalation management, and major incident management. Erik's previous roles included Senior Technical Account Manager and Enterprise Support Lead at Amazon Web Services, where they mentored teams and managed strategic accounts. They also held leadership positions at Cerner and Netsmart, contributing significantly to operational excellence and customer satisfaction. Erik earned a Bachelor of Science degree in Management Information Systems from Kansas State University.
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