Thomas McDonald is a seasoned professional with diverse experience across multiple sectors. Currently serving as a Service Desk Technician at Netsmart since April 2021, Thomas manages complex incidents and client communications. In the Army National Guard, Thomas holds the rank of SFC / E-7 and serves as a Course Manager, overseeing training policies since 2020. Previously, Thomas contributed as an Assistant Store Manager-Trainee at Walgreens, focusing on customer service and personnel efficiency, and as a Security Operations Coordinator at AlliedBarton Security Services, responsible for safety and training management. Thomas also has experience as a Police Officer with the Overland Park Police Department and held earlier roles in supervision and maintenance at Kanakuk Kamps. Thomas holds a Bachelor's degree in Criminal Justice and Sociology from the College of the Ozarks and completed Centriq's IT Career Program in Systems and Security Administration.
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