Jeffrey Shum is a Consulting Practice Manager for the Customer Success team at NetSuite, where they serve as a Delivery Lead for the Starter Activation team, overseeing a portfolio of customer implementations and mentoring consultants. Previously, Jeffrey held several leadership roles, including Practice Manager for the SRT and Program Manager for various social impact initiatives at NetSuite. With experience in HR and community partnerships at companies like Gap Inc. and Old Navy, Jeffrey is known for empathetic leadership and strong collaboration skills while managing cross-functional teams. They work remotely from San Diego, California.
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