Blaine Williams

Support Operations Manager at Network 1 Consulting

Blaine Williams has a diverse work experience in the technology sector. Blaine began their career as a Data Technician at Telenet Systems in 2016, where they installed IDF/MDF cabinets and racks, set up switches and patch panels, and laid data cables.

In 2017, Blaine joined Network 1 Consulting as a Desktop Engineer, responsible for providing technical support. Blaine then moved on to become a Client Manager in 2018, specializing in serving clients in the legal, medical, real estate/development, and construction fields. In this role, their focus was on helping clients leverage technology to achieve their goals.

Blaine's career progression at Network 1 continued with him being promoted to Support Desk Manager in 2019 and then to Support Operations Manager in 2023. As Support Operations Manager, they oversee the daily operations of the support team, ensuring efficient and effective service delivery to clients.

Overall, Blaine has a strong background in IT support, client management, and technical installations, showcasing their expertise in the technology sector.

Blaine Williams attended Georgia Northwestern Technical College, where they studied Computer Systems Networking and Telecommunications. Blaine then went on to enroll at Kennesaw State University, majoring in Computer Science. During their education, Blaine also obtained several certifications, including the IT Information Library Foundations Certification (ITIL) from PeopleCert in May 2023, the Lean Six Sigma Black Belt (ICBB) and Lean Six Sigma Green Belt (ICGB) from Certification Planner, LLC in March 2021, and the CompTIA A+ certification from CompTIA in July 2019.

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Timeline

  • Support Operations Manager

    February, 2023 - present

  • Support Desk Manager

    June, 2019

  • Client Manager

    March, 2018

  • Desktop Engineer

    February, 2017