Erick Burbano

Erick Burbano is a skilled network engineer specializing in customer support, currently serving as a Jr. Network Engineer - Customer Support Specialist at Network for Learning since August 2023. Previously, Erick worked as an ICT Service Delivery Technician at healthAlliance, focusing on IT customer hardware and software orders, and has experience as a Spark Representative at Spark New Zealand, addressing customer inquiries across various channels. Erick's background includes roles as a Design Engineer - Consultant at Claro Ecuador, where responsibilities included designing complex connectivity solutions, and as a Technical Support Representative at Puntonet S.A., providing troubleshooting and system problem resolution. Erick's educational qualifications include an Engineer's degree in Electronic and Telecommunications Engineering from Universidad Politécnica Salesiana and a Diploma in Business Information Technology from AEI - Alpha Educational Institute, along with an IELTS Certificate from EC English Language Centres.