Catharine Coleman serves as the Vice President of Global Technical Support at Netwrix Corporation since November 2023, following a successful tenure at Everbridge as Vice President of Global Customer Support and Learning, where expertise in critical event management was demonstrated from July 2018 to November 2023. Prior roles include leadership positions such as Director of Support at Lavastorm and Director of Customer Support at Black Duck Software, along with a Senior Manager role at RSA, the Security Division of EMC. Catharine's technical background includes significant experience at Aveksa as Technical Support Manager and various technical roles at Lumigent Technologies and Sybase, where contributions to software engineering and support were pivotal. Catharine’s foundational education in Computer Science from Mohawk College supports a robust career in technology and customer support.