Susan Smith

Susan Smith is an experienced Change Management Consultant at NeuraFlash, focusing on transforming contact centers with AI-powered solutions since August 2022. Prior to this role, Susan held positions including Salesforce Enablement Lead at VMware, where the development of sales training and resource content was a key responsibility, and Assistant Vice President/Salesforce Senior Training Specialist at U.S. Bank, where the creation of Salesforce Knowledge articles and training programs was emphasized. Susan's extensive background includes roles in client success training, healthcare ergonomics consulting, and sales management across various organizations. The educational qualifications include numerous certifications from Salesforce and other institutions in areas such as professional selling skills, time management, and corporate training.