Jackey Burton

Jackey Burton is an experienced professional in patient access and contact center management, currently serving as the Patient Access Manager at HealthPoint, overseeing a centralized scheduling department for 20 clinics in King County since November 2021. In addition to this role, Jackey has provided technical leadership as the Technical Project Manager for the Domestic Violence Contact Center at New Beginnings since November 2020, focusing on helpline development and business process documentation. Previous experience includes serving as VP of Services at Business Telecom Solutions, where Jackey led consulting projects for BPO call centers, and achieving significant improvements in outsourcing operations at Breakaway Practice. With a strong background in call center solutions and customer service management across various companies, Jackey holds a BA in Russian and International Trade from Universitatea de Stat din Moldova.