new experience researches how customers use technology in their everyday lives, helping companies develop products and services that are compelling, handy and a joy to use.
We do this through:
Ethnographic research  - studying your customers in their natural surroundings. 
Participatory design - involving clients and users in the design process. 
Information architecture - structuring content to help users find what they want. 
Usability testing - inviting your customers to test out prototypes in our usability lab in West London. 
Service and product trials - getting users to trial your service in a real-life setting.

new experience limited

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new experience limited

Org chart

Teams

Offices

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