Tom Swiatek

Tom Swiatek is a Senior Service Management Administrator at the New Jersey Institute of Technology since August 2021, where responsibilities include managing and configuring the ServiceNow platform, developing service management strategies, and serving as a senior leader within the governance structure. Prior roles within NJIT include IT Service Management Administrator and User Services Support Specialist, during which Tom contributed to the successful implementation of ServiceNow and provided specialized IT support. Previous experience includes being an IT Support Technician at New York University and holding various IT technician positions at NJIT, where responsibilities involved delivering IT support, coordinating projects, and training. Tom holds a Master of Science in Project Management from New York University and a Bachelor of Science in Information Technology from the New Jersey Institute of Technology.