New Mexico Health Care Authority
Niki Kozlowski serves as the Income Support Division Director at the New Mexico Human Services Department since May 2024. Prior to this role, Niki had a distinguished career at T-Mobile from April 1998 to November 2023, holding various leadership positions including Director of Global Customer Care, where responsibilities included managing over 10,000 employee relationships across eight global call centers, ensuring key performance standards, and executing successful product launches. Niki also served as Director, Chief of Staff, focusing on performance and engagement strategy for the VP of the West Region, and as Associate Director of Operations, where talents were directed toward managing key metrics and frontline engagement. Other roles included Sr. Resource Planning Manager, emphasizing customer relationships and resource planning within regional contact centers, and entry-level positions that laid the foundation for a robust career in workforce planning and customer support.
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New Mexico Health Care Authority
The establishment of the Health Care Authority is a significant moment for the state of New Mexico that demonstrates our commitment to prioritizing the health and well-being of every New Mexican. Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Goals 1. Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. 2. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. 3. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. 4. Build the best team in state government by supporting employees’ continuous growth and wellness.